Privacy Policy

Introduction

At SOMX Pickleball ("SOMX", "we", "our"), we take the protection of your personal information seriously. This Privacy Policy explains what information we collect, how we use it, with whom it may be shared and what rights you have.

By using www.somxpickleball.com, you agree to the practices described in this policy.

Personal Information We Collect

Depending on how you use our website, we may collect the personal information described below.

Contact Information — When you contact us, complete a form or subscribe to our newsletter, we may collect your first and last name, email address, phone number if provided, and any information you choose to include in your message.

Online Purchases — When you make a purchase through our online shop, payment information is processed securely by Stripe. SOMX Pickleball does not store your banking information or credit card numbers.

Browsing Data — When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, pages viewed, and the date and duration of your visit. This information is used to support website security, performance and improvement.

How We Use Information

We use the information collected to respond to requests, communicate with you about our services, process orders, send purchase confirmations, manage newsletter subscriptions with your consent, improve the website experience, and ensure the security and proper operation of our platform.

We do not sell, rent or commercialize your personal information.

Newsletter

If you subscribe to our newsletter, you may receive SOMX Pickleball news, pickleball tips, event invitations, promotional offers and updates about our products and services.

You may withdraw your consent at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website may use cookies to improve your browsing experience, measure website performance and support certain features.

You may configure your browser to refuse certain cookies; however, some website features may be limited.

Third-Party Service Providers

To provide our services, we use specialized third-party providers, including Stripe for secure payment processing, Brevo for newsletter and marketing communications, Resend for contact form email delivery, Cloudflare Pages for hosting, performance and website security, and Behold.so to display our public Instagram feed.

These providers may process certain personal information according to their own privacy policies.

Retention of Information

We retain personal information only for as long as necessary for the purposes for which it was collected or to comply with legal obligations.

Protection of Information

We implement reasonable administrative, technical and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, modification or destruction.

However, no method of electronic transmission or storage can guarantee absolute security.

Your Rights

In accordance with applicable laws, including Quebec Law 25, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion where permitted by law, withdraw consent for certain uses, and file a complaint regarding the handling of your personal information.

Privacy Officer

In accordance with Quebec Law 25, SOMX Pickleball has designated a person responsible for the protection of personal information.

For questions regarding the collection, use, retention or deletion of your personal information, or to exercise your rights of access, correction or consent withdrawal, please contact:

Privacy Officer — SOMX Pickleball Email: info@somxpickleball.com

We will process your request as promptly as possible in accordance with applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy at any time to reflect changes to our practices, services or legal requirements.

Any changes will be published on this page with the updated date.

Periodic Review

This Privacy Policy is reviewed periodically to remain aligned with applicable laws, including Quebec Law 25, and best practices for the protection of personal information.

Contact Us

For any questions about this Privacy Policy, please contact SOMX Pickleball at info@somxpickleball.com or visit www.somxpickleball.com.